TERMS & CONDITIONS
These are the Terms and Conditions of Lawfield and Abbott Automotive Ltd
1. APPLICATION OF THESE CONDITIONS – OUR CONTRACT
1.1. These Conditions apply to all Contracts for the Vehicle Repair Work entered into by us with Private Persons. Such Contracts may be made via the Website, in person, during the course of telephone conversations, or via other forms of electronic communication.
1.2. By placing an order with us, you agree to deal with us on these Conditions to the exclusion of all other terms, conditions or warranties contained anywhere else or implied by trade, custom, practice or course of dealing.
1.3. We will not transact business with any natural person who is less than 18 years old.
2. CANCELLATION OF OUR CONTRACT
2.1.The Contract entered into between you and us is formed when you book an Appointment for Vehicle Repair Work to be carried out. Any Contract may be cancelled as follows:
2.1.1. By you, at any time prior to the commencement of the Vehicle Repair Work (we refer you to Clause 2.4);
2.1.2. By us, at any time prior to the commencement of the Vehicle Repair Work;
2.1.3. By us, at any time following a Vehicle Assessment or following a Pre-Work Inspection; or
2.2. If you wish to cancel the Contract, then please notify us in writing (by fax, post, email or personal service) or by telephone using the contact details set out in Clause 10.6.
2.3. If we wish to cancel the Contract, then we will notify you in writing (by email or by post) or by telephone using the contact details we have for you.
2.4. Normally, under the Distance Selling Regulations, if you are a consumer, you will have a right to cancel the Contract for 7 working days counting from the day after the Contract was formed or, if later, for 7 working days counting from the day after you have been informed of your cancellation rights and other information as set out in Clause 4. However, you agree that the Vehicle Repair Work may start before the end of the usual cancellation period and you further note and agree that your cancellation rights under the Distance Selling Regulations will end when the Vehicle Repair Work starts.
3. WHAT HAPPENS IF YOU ARE INSURED?
3.1. YOU AGREE TO BE RESPONSIBLE TO US FOR THE FULL COST OF OUR SERVICE TO YOU. If your insurer has passed your details to us to undertake Vehicle Repair Work as part of an insurance claim:
3.1.1. You agree to pay us any excess stated under your insurance policy and you further agree that we may collect the balance of our fee from your insurer; or
3.1.2. If your insurer declines cover under your policy or you are not making a claim under an insurance policy, you agree to pay us our usual retail price applicable to the Vehicle Repair Work undertaken by us.
3.2. If you are insured, it is your responsibility to confirm your level and scope of insurance cover. Where you make a claim under your insurance and we have received the relevant information from your insurer, we may advise you of the excess we believe you are required to pay and we may collect the balance of our fee from your insurer. You acknowledge that we make no assurance as to the extent of your insurance policy cover or whether your insurer will accept or decline insurance cover in relation to the Vehicle Repair Work. We reserve all our rights to recover payment for Vehicle Repair Work in all circumstances including without limitation where information you have provided to us was incorrect, regardless of whether you are at fault.
3.3. If the Vehicle Repair Work is the subject of a claim on an insurance policy and you are not the policyholder, you categorically confirm that your dealings with us are made with the informed authority of the policyholder.
4. KNOWLEDGE AND CONSENT OF THE VEHICLE OWNER
If you are not the owner of the Vehicle, you categorically confirm that the owner of the Vehicle has given their informed authority for the Vehicle Repair Work to be carried out on the Vehicle.
5. REPAIR CONFIRMATION
5.1. Once the Vehicle Repair Work is completed, you will be asked to confirm that you are satisfied with the result. Please make sure you inspect the Vehicle Repair Work carefully before you give your confirmation. We will rely on your confirmation that there are no obvious visible defects in the Vehicle Repair Work. We accept that your confirmation can not apply to things you cannot be expected to see at the time of your inspection.
5.2. Road wheel nuts should be checked after the first 50 miles after delivery/handover to ensure they are at the correct torque settings.
6. PRICES AND PAYMENT
6.1. Subject to our rights to cancel the Contract (we refer you to Clause 2), the validity of any price we offer you for Vehicle Repair Work is fixed for 30 calendar days from the time the offer was made. We may refuse to honour a price outside of this timeframe. Please note the estimated price can change where additional works are discovered or required by you and these will be added to the price of the original quotation as agreed with yourself.
6.2. We accept payment by BACS, we do not generally accept cash or cheques unless otherwise agreed in advance. You agree that payments will be made as follows:
6.3. Prior to commencement of work a 20% payment is required, thereafter a further 40% is payable when the vehicle, part thereof or object is ready for primer. The final balance is payable on completion.
6.4 Whereby there is a delay in the repair works being carried out or continued at any point due to non-payment, the relevant vehicle or parts (if substantial), will become immediately treated as held in storage by us until payment is made up to date. The charge for vehicle storage or parts storage is £10 per day or part thereof and becomes payable immediately, weekly in advance. The storage charge also applies when a completed vehicle has been paid for and not collected within seven days of completion.
7. OUR GUARANTEE TO YOU
7.1. We guarantee the standards of our workmanship for one year both in terms of labour and materials.
7.2. If you believe you have a claim arising under our guarantee, then please just contact us and our staff will be happy to take care of you.
7.3. PLEASE NOTE: It is not advisable to store a vehicle using a car cover. This will damage paintwork, especially new paint. Therefore damage due to micro-blistering to paintwork which has occurred due to the use of a car cover is not covered by this warranty.
7.4. This warranty does not include stone chips or any form of abrasive or chemical damage or wear and tear.
7.5. This warranty is on a return to base basis, it does not include any amount of transportation.
8. PRE-EXISTING DAMAGE, DAMAGE CAUSED BY US, CORROSION AND COMPLAINTS
8.1. A diagrammatic record of visible damage existing on the Vehicle will be made by our technician by a Pre-Work Inspection before starting Vehicle Repair Work on the Vehicle. WE EXCLUDE ALL LIABILITY FOR REPAIR OF DAMAGE, WHETHER VISIBLE OR NOT, EXISTING BEFORE WE BEGAN TO WORK ON THE VEHICLE AND WHICH WE HAVE NOT EXPRESSLY IDENTIFIED AS VEHICLE REPAIR WORK TO BE UNDERTAKEN BY US.
8.2. We will perform the Vehicle Repair Work with reasonable care and skill and otherwise in accordance with applicable standards.
8.3. If we damage the Vehicle, we can arrange its repair at no cost to you. If you organise a repair yourself without our prior written approval, we do not guarantee to pay the costs you incur. We reserve the right to assess the reasonableness of such costs.
8.4. YOU ACKNOWLEDGE THAT THE COST TO US OF REPAIRING THE VEHICLE IN THE EVENT THAT WE DAMAGE IT IS LIKELY TO FAR EXCEED THE AMOUNT WE CHARGE YOU FOR THE VEHICLE REPAIR WORK. FOR THAT REASON:
8.4.1. YOU MUST NOTE THAT WE WOULD CHARGE HIGHER PRICES IF WE WERE NOT ABLE TO LIMIT OUR LIABILITY AS SET OUT IN THIS CLAUSE 8.4;
8.4.2. YOU AGREE THAT OUR TOTAL LIABILITY TO YOU IN RELATION TO SUCH DAMAGE IS LIMITED TO: (A) THE TOTAL COST OF REPAIRING ANY DAMAGE WE CAUSE TO THE VEHICLE;
8.4.3. EXCEPT AS STATED ABOVE, YOU AGREE THAT UNLESS WE HAVE WRITTEN TO YOU TO CONFIRM OTHERWISE BEFORE WE BEGIN WORK, WE WILL NOT REIMBURSE OR COMPENSATE YOU FOR STRESS OR EMOTIONAL UPSET OR INCONVENIENCE OR LOSS OF REVENUE, LOSS OF INCOME OR LOSS OF USE OF THE VEHICLE OR LOSS OF BUSINESS OR PROFITS OR INDIRECT OR CONSEQUENTIAL OR PURE ECONOMIC LOSS SUFFERED BY YOU AS A RESULT OF SUCH DAMAGE.
8.5. Nothing above shall operate to limit our liability for fraud or death or personal injury caused by our negligence. Additionally, nothing above shall operate to remove or restrict your statutory rights to the extent that they cannot by law be so removed or restricted.
9. DATA PROTECTION, PRIVACY AND SECURITY POLICY AND COOKIES
9.1. We will take all reasonable precautions to keep the details of orders and payments secure. We will adhere to the principles of the Data Protection Act 1998 to uphold your privacy and protect the personal data provided by you.
9.2. You accept and acknowledge that our Privacy and Security Policy shall apply to all dealings between you and us. You agree and accept the use of cookies as set out in our Privacy and Security Policy in relation to your use of the Website.
10. GENERAL
10.1. If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, unenforceable or unreasonable it will, to the extent of such illegality, invalidity, voidness, unenforceability or unreasonableness, be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.
10.2. Failure or delay by you or us in exercising any right or remedy provided by the Contract or by law will not be construed as a waiver of such right or remedy or a waiver of any other right or remedy.
10.3. We shall not be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond our reasonable control including without limitation inclement weather and any labour disputes between us and our employees.
10.4. A person who is not a party to the Contract will have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract. This Clause 11.4 does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that act.
10.5. The Contract will be governed by English law and you and we submit to the non-exclusive jurisdiction of the English courts.
10.6 Contact details are as follows for Lawfield and Abbott Automotive Ltd – Trading address: TVR Business Park, Unit 14, Bristol Avenue, Blackpool, FY2 0JF. Phone: 01253 595800 Email: [email protected]
11. INTERPRETATION
11.1. In these Conditions, the following words shall have the following meanings:-
11.1.1. “Appointment” means an appointment to carry out the Vehicle Repair Work on the Vehicle;
11.1.2. “Conditions” means the terms and conditions set out in this document and in the Order Confirmation. Where any terms here conflict with any terms in the Order Confirmation the terms in the Order Confirmation will take precedence;
11.1.3. “Contract” means the contract under which we will carry out the Vehicle Repair Work;
11.1.4. “Distance Selling Regulations” means The Consumer Protection (Distance Selling) Regulations 2000 (as amended from time-to-time);
11.1.5. “Order Confirmation” means the confirmation of the Appointment we will send you either by email or by post, following the booking of an Appointment;
11.1.6. “Pre-Work Inspection” means an assessment of the state and condition of the Vehicle made immediately prior to the commencement of any Vehicle Repair Work;
11.1.7. “Private Persons” means private individuals and other persons but excluding any organisations with whom we have any overarching commercial agreement relating to the repair of Vehicles;
11.1.8. “Privacy and Security Policy” means the policy with that name accessible on the Website;
11.1.9. “Vehicle” means the vehicle in relation to which we are to provide the Vehicle Repair Work;
11.1.10. “Vehicle Assessment” means an appointment to assess the Vehicle as to its suitability for us to carry out the Vehicle Repair Work on the Vehicle;
11.1.11. “Vehicle Repair Work” means services provided by us comprising repairs to Vehicles utilising our patented mobile body shop technology;
1.1.12. “we” means Lawfield and Abbott Automotive Ltd and “our” and “us” shall be construed accordingly.
12.1.13. “Website” means the website at lawfieldandabbott.co.uk; and
12.1.14. “you” means the person contracting with Lawfield and Abbott Automotive Ltd, under these Conditions and “your” and “yourself” shall be interpreted accordingly.
